6th March 2014
27th February 2014
21st February 2014
5th February 2014
29th January 2014
29th January 2014
- Tom Nixon’s back at NixonMcInnes. And Will McInnes has a new adventure. 1st October 2013
- I’m bored of social media and here’s why… 6th January 2014
- Digital transformation 11th June 2013
- The role of leadership in creating a ‘social’ culture 8th May 2013
- Ross Nomore 12th March 2013
- A manifesto for digital change in Government 3rd October 2013
Latest from Clive
Social media listening is often spoken about. It is generally associated with the areas of customer service, reputation and research. By listening to the customer, we give ourselves the opportunity to satisfy their query, calm their anger or manage...Read full blog post
I’m into training, writing, developing new ideas and asking awkward questions. I’ve worked in the travel industry and the not-for-profit sector, and I believe two of the best tools available to improve our world are the internet and the bicycle.
What I do
My work at NixonMcInnes is a mix of training, research, analysis, silly ideas and good hard thinking. Like everyone else at NM, it’s all about helping big organisations to genuinely be more human - but I specialise in equipping our clients to use social tools in smarter ways.
This could be through training customer service teams, supporting busy community managers or getting stuck into some content planning.
I do lots of work with our rail industry clients - helping them grapple with the relationships, the emotions and the technologies they share with their passengers.
I run training programmes for local and national government – including the Foreign and Commonwealth Office – where I equip officers to answer travel advice queries online.
And with my background in travel and not-for-profit, I also deal with our clients in those sectors, including environmental charity WWF.
Why I do it
I believe in keeping things clear, open and simple - cutting through stuff like jargon, hierarchy and convention to find ways we can all understand each other more clearly.
The programmes I love to work on have a clear societal benefit beyond immediate commercialism. If we spend less time struggling with organisations like banks and railway companies, perhaps life becomes easier for us all.
Training is my main working passion – I get a buzz from getting a group of people to share views and encounter new ideas they can use in their work.
I’m also at NixonMcInnes because of the way we work. Democracy, transparency and flexibility aren’t always easy, but they make for a working environment I’ve never experienced anywhere else.
I first met NixonMcInnes as a client during my time in the travel industry. After some time with a cycling charity, I joined NM and returned to Brighton. I love this city.
Latest Blog Posts
- Hear and now: social media listening for operational decision-making, 26th September 2013
- Vine – Will it change the way we feel about video?, 30th January 2013
- Up-goer five and thinking about the words we use, 28th January 2013
- Weeknotes – 01/12/12, 1st December 2012
- The Train Manifesto: Why railways matter to us at NM, 16th October 2012