Category Archives: Digital transformation

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{Insert brand name} – where the customer comes first!

I believe our newly connected, digital world has created a burning ...

Digital transformation – sound a bit scary?

Digital transformation. It’s a phrase that gets bandied around fr...

Is your organisation developing or dying? The 7 stage life-cycle

Like people, organisations have a natural life-cycle, from being a ...

Customer Experience Evolution: to change your market impact, you need to change yourself

Transcript from my talk at Customer Experience Evolutions, March 2014

Business in the digital age: How business can help save the world (a talk transcript)

On 6th April, it was my privilege to talk at 'Brainstorming the fut...

Collaboration and Internal Communications in the Social Business

There's been a lot of debate recently about how imminent the death ...

Digital transformation: 13 key aspects

I recently chaired one of our series of roundtables, this time on t...

See us at Social Media Week London

Next week is Social Media Week London, and we'll be at the followin...

Digital disruption is the new normal

Businesses have always been disrupted. There has always been the...

Get happy at work with Meaning

We’ve just launched this year’s Meaning conference and last yea...

NixonMcInnes Roundtable series: Digital Transformation, September 24th

NixonMcInnes hosts a roundtable series and our next one is on...

Launching social customer service at the FCO

Today the Foreign and Commonwealth Office announces the public la...