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Belinda Gannaway

Happiness at work is spreading

When we launched the NixonMcInnes happiness index nearly three years ago, @steveWINton’s blog post Measuring Happiness in the Workplace generated a huge amount of interest.

It has remained something of a badge of our culture ever since - received with intrigue by visitors to the office and wry smiles of recognition when we introduce ourselves over coffee during conference breaks.

But our low-tech approach to measuring happiness is now no longer restricted to our own office here in Brighton. Last week, Chris Evans at Radio 2 talked about us and our practice on air and while in Denver for the WorldBlu conference on democracy at work, Will received a call from Inc. Magazine in the US. They had been talking to a Californian company about their approach to measuring happiness at work – using tennis balls and buckets. Asked where they had got the idea from, they said they’d read about it on our blog post!


Happy Balls at BISFollowing a day with us in Brighton, the digital team at the Department of Business, Innovation and Skills (BIS) have now set up their own happy buckets. Tim Lloyd, Head of Digital Communications at BIS, explains: “We liked the look of it when we visited. And sometimes my feeling of success or disappointment is out of kilter with others in the team.”


So the happiness index gives Tim another way to gauge how his team is feeling – and whether that matches his perception. And then do something about it.
How is your day? at Orbit Group

And they’re not the only ones – another of our clients, Orbit Group, one of the UK’s most forward thinking housing organisations have also set up their own Happiness Index in their Customer Services Centre. Alongside the buckets, they have an inspirational quote of the day, chosen by one of the advisors.

Happiness at work has been on our agenda for a long time and it is climbing up the global business agenda in big strides. People are starting to understand that as well as improving quality of life, a happier workforce delivers better customer experiences, are more flexible, adaptable and innovative. Put simply, happiness affects the bottom line.

If you’re interested in finding out more, check out the talk by our friend Alex Kjerulf – the global expert on happiness at work – from last year’s Meaning Conference, and watch this space for more to come shortly.

This post was filed under Working culture Comments are currently closed.

One Comment

  1. It’s only been a few months, but for a few purpose people today like you place folks like me right into a category. A single working day, you may be eating your words.

    Posted 12th March 2014 at 11:00 pm | Permalink

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  1. [...] Happiness At Work Is Spreading – how Brighton company NixonMcInnes’ low-tech buckets of balls method of measuring and increasing happiness is gaining followers from BIS to California [...]