We’ve long worked with finance clients and have always been excited by the potential for innovation in such a ubiquitous (ZING!) industry, as well as helping achieve some. Therefore it was great this morning to spot this deck from Chris Skinner covering the barriers, opportunities and examples of innovation in financial services.
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One Comment
I watched Chris Skinner present this via a webinar the other day.
My 3 key take-away’s were: innovators win more business, innovation should focus on customer experience (this is often forgotten) and most importantly, Innovation needs more commitment from management. This is something that the banks are really struggling with. Since, Innovation when it does happen, happens in pockets. In other words, it happens, but it normally occurs as a trial, and that is a problem in itself.