Monthly Archives: September 2011

Social media and illustration, and creativity more generally

Last night I presented to the Brighton Illustrators Group. This was...

People news: Paul

My friend and colleague Paul Hutchings has spent the last 18 months...

Social business: more of the same, or real change?

So much of what seems to be written about Social Business feels lik...

What happens when all my customers realise that they can complain on Twitter?

I recently realised that this is a question that all my clients...

Notes from the Do Lectures 2011

I have never been to such a incredible thing as The Do Lectures.

Being social: rewiring for change

Earlier this week, the Guardian Voluntary Sector Network published ...

Possible futures for digital customer service

Using my first-hand experience of working with large brands and bui...

How to avoid content terrorism

I went to Brighton SEO on Friday to learn a bit more about, we...

Happy Buttons 2.0 and Brighton Maker Faire 2011

Over the last few months, with help from the guys at Build Brig...

Sharing, location and privacy: updates from Google+, Facebook and Flickr

Every week there are innumerable updates to thousands of online ser...

What next for Facebook?

A little while ago I gave a presentation on my thoughts for the fut...