Comments on: Media temple embracing the social web http://www.nixonmcinnes.co.uk/2009/03/09/media-temple-embracing-the-social-web/ Social business consultancy operating in and around London Thu, 17 May 2012 06:32:07 +0000 hourly 1 By: Patrick Mays http://www.nixonmcinnes.co.uk/2009/03/09/media-temple-embracing-the-social-web/comment-page-1/#comment-1590 Patrick Mays Thu, 12 Mar 2009 16:00:21 +0000 http://www.nixonmcinnes.co.uk/?p=842#comment-1590 Hey Matt, I've heard loads of good and some bad about MT. I guess only time will tell if they deliver, lets hope they do! :) Hey Matt, I’ve heard loads of good and some bad about MT. I guess only time will tell if they deliver, lets hope they do! :)

]]> By: Matt Hill http://www.nixonmcinnes.co.uk/2009/03/09/media-temple-embracing-the-social-web/comment-page-1/#comment-1588 Matt Hill Wed, 11 Mar 2009 15:17:28 +0000 http://www.nixonmcinnes.co.uk/?p=842#comment-1588 Good to see MT being more transparent, but it's long over due. They should have been far more open with customers much earlier. I used their services for a year between July 2007 and 2008 and found their overall support to be shoddy and unresponsive, and their public facing messages to be less than forthcoming about the problems they were having with the Grid. The article states that June 2009 is the expected date of all customers to be migrated, that's nearly two years after the many problems were first experienced. That's simply not good enough. Transparency is one thing: providing a usable service is quite something else. Good to see MT being more transparent, but it’s long over due. They should have been far more open with customers much earlier.

I used their services for a year between July 2007 and 2008 and found their overall support to be shoddy and unresponsive, and their public facing messages to be less than forthcoming about the problems they were having with the Grid.

The article states that June 2009 is the expected date of all customers to be migrated, that’s nearly two years after the many problems were first experienced. That’s simply not good enough.

Transparency is one thing: providing a usable service is quite something else.

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